Welcome to Muaglosss

SHIPPING POLICY

Shipping Policy

Can I cancel my order? 

No, once an order is place there will be no cancellations so please make sure everything is correct before ordering. We are not responsible for any shipping address errors. We ship to the address you put on the order, so double check your address before placing your order.

How long is processing?

Processing is 1-10 business days. Processing time does not include the shipping time you paid for at checkout.

 


When do you ship orders?

We only ship orders twice a week which are Wednesday and Saturday. If the order wasn’t shipped Wednesday then it will ship Saturday. Also orders placed on Wednesday & Saturday before 11am CDT will ship the same day.

When will my order arrive?
In 1-4 business days through USPS. International is 7-21 business days. 

Did you put the wrong address? 

It is your responsibility to make sure everything is correct before ordering but we will try to solve the issue. As soon as you’ve noticed the mistake you can email us by visiting the Contact Us Page. We cannot guarantee to fix your address before the next batch of packages ship out so In advance we sincerely apologize.

Lost, Stolen or Damaged packages!

We are not responsible for any lost, stolen or damaged packages! 

If your tracking information states that your package was delivered to your address you provided during checkout and you have not received it, you must contact the United States Postal Service directly at (1-800-275-8777).

Any lost, stolen, or damaged packages must be reported as a claim to USPS. A insurance claim can be opened with USPS if you purchased Priority Mail or Express Mail shipping ONLY.

Customs & Fees

We are not responsible for paying customs or any other fee that may be needed. 

Returned Packages

Any packages that is returned to us will be partially refunded. What do we mean by partially refunded? Since the item was shipped out we cannot issue a full refund therefore you will not be receiving a refund on shipping cost.

Delays

We are not responsible for any delays that may be caused by unclaimed packages or incorrect shipping addresses. We ship to the shipping address that you enter at the time of purchase. Please ensure that your shipping information is correct during your checkout process to avoid any delays with your package.